Our professional staff knows all aspects of fleet ownership and leasing and we are always happy to share what we know. Postmates agrees to resolve any dispute you may have with them in arbitration and not in court. Arbitration is governed by the Federal Arbitration Act. Instead of sending you directly to the law, I`m going to link you to the FAA Wikipedia definition because it gives you more related information that will give you a better understanding of what the process entails. It is also easier to read than the legal document itself. This is a one-off arbitration and the final results are final. “A robust set of KPIs ensures supply, quality, service, cost, innovation and relationships – commonly referred to as AQSCIR,” the fleet manager said.